Question 1

What training do you offer?

Accepted Answer

The catalogue covers cybersecurity, governance, risk, privacy, resilience and related certification programmes. Use the filters to see the courses currently published.

Question 2

Who is each course for?

Accepted Answer

Each course page states the intended audience, level and role context. If the fit is unclear, use the discovery call or contact form before booking.

Question 3

Do I need previous experience?

Accepted Answer

Prerequisites vary. Foundation courses may accept newcomers; advanced and credential-specific programmes can require experience, prior study or an existing certification. Check the course page and awarding-body rules.

Question 4

Which formats and languages are available?

Accepted Answer

Availability varies by course. The course page or written quote confirms the delivery format, language, dates and location for the selected offer.

Question 5

Does completing a course give me a certification?

Accepted Answer

Training completion and professional certification are separate. The awarding body issues a credential only after its exam, experience and application requirements are met. The selected course terms state what is included.

Question 6

What learner support is included?

Accepted Answer

Support varies by course and formula. The course page or written quote identifies trainer access, exam preparation, resources and any follow-up included.

Question 7

Which payment methods can I use?

Accepted Answer

Online card payments are processed by Stripe. Bank transfer or another method is available only when it is confirmed in a written quote or order summary.

Question 8

Are taxes included in the displayed price?

Accepted Answer

The checkout or written quote states the price and tax treatment. Do not assume VAT or another tax is included; contact us before booking if your billing location or tax status needs clarification.

Question 9

Will I receive an invoice?

Accepted Answer

The order confirmation records the amount paid. If your organisation needs a particular invoice, purchase order reference or billing treatment, have it confirmed before booking.

Question 10

Are payment plans available?

Accepted Answer

Payment plans are not automatic. If one is available for a quoted engagement, its schedule and total are confirmed in writing before booking.

Question 11

Are discounts or promotion codes available?

Accepted Answer

Only a discount displayed in the current offer, checkout or written quote applies. A promotion is not valid unless the final order total reflects it before payment.

Question 12

Does Cyber Academy store my card details?

Accepted Answer

No. Card details are entered on Stripe's hosted checkout. Cyber Academy receives payment and customer records needed to fulfil the order, but not the complete card number.

Question 13

Is Cyber Academy a PECB partner?

Accepted Answer

Cyber Academy offers authorised PECB training. Check PECB's current partner directory for status and scope; the selected course page identifies the awarding body.

Question 14

What does a PECB course include?

Accepted Answer

Inclusions vary by course and formula. The course page and order summary state the official materials, exam access, certification fees and support included before purchase.

Question 15

Who issues the PECB certificate?

Accepted Answer

PECB issues the credential after you pass the relevant exam and satisfy its current experience and application requirements. Cyber Academy does not issue the professional credential.

Question 16

Who teaches the course?

Accepted Answer

The named trainer profile states relevant experience and credentials. Where PECB trainer status is required for the selected programme, confirm it on the course page or written quote.

Question 17

What happens if I do not pass the exam?

Accepted Answer

Re-sit eligibility, waiting periods and fees follow the selected course terms and PECB's current policy. Do not assume another attempt or additional support is included unless the order summary says so.

Question 18

When can I schedule the exam?

Accepted Answer

Account setup, voucher validity and scheduling windows follow PECB's current rules and the selected offer. Check those dates before booking and again when the exam access is issued.

Question 19

How do I book?

Accepted Answer

A course with online purchase shows an available formula and price. In-company training and other tailored arrangements use a written quote. Review the final order summary before paying.

Question 20

When is a live session confirmed?

Accepted Answer

A live session is confirmed only when you receive written confirmation. Do not make non-refundable travel arrangements until then.

Question 21

Can I cancel or change my registration?

Accepted Answer

Cancellation and modification rights depend on the delivery format, timing, order terms and applicable law. Read the current Refund Policy and your order summary before booking.

Question 22

Can I substitute another participant or receive credit?

Accepted Answer

Substitutions and credits are assessed under the current order and cancellation terms. Contact support before the course starts; any timing, fee or credit validity is confirmed in writing.

Question 23

What happens if Cyber Academy cancels or reschedules?

Accepted Answer

The remedies and notice follow the current Refund Policy and your order terms. We contact affected learners as soon as reasonably possible.

Question 24

What happens after an online order?

Accepted Answer

Stripe displays the payment result. Course access, joining instructions and any certification-body steps are sent separately after the order is processed. Contact support if the expected information does not arrive.

Question 25

How can I get help choosing a course?

Accepted Answer

Use the discovery call or contact form and include your role, target outcome, experience and deadline. We can explain the published options without assuming a credential is the right fit.

Question 26

How do I contact support?

Accepted Answer

Use the website contact form or email support@cyberacademy.fr. A messaging option is available only where it is displayed on the relevant page.

Question 27

How do I report an access or technical problem?

Accepted Answer

Send the order reference, affected course, device or browser, time of the problem and a screenshot that contains no sensitive information. Urgent access issues are triaged during business hours.

Question 28

How quickly will I receive a reply?

Accepted Answer

Requests are handled during business hours and answered as soon as reasonably possible. Response time varies with the request and current support volume; no fixed service level applies unless it is in your contract.

Question 29

Is follow-up support included after training?

Accepted Answer

Only where the selected course or written quote includes it. The order summary states any resource-access period, trainer follow-up, coaching or exam-preparation support.

Question 30

Does the Certification or Refund Guarantee apply to every course?

Accepted Answer

No. It applies only to an eligible PECB instructor-led course whose course page, quote or invoice explicitly includes the guarantee. Read the full guarantee conditions before booking.

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